Frequently Asked Questions

Welcome to Say Less Gifts & Greetings — a brand built around meaningful apparel, greeting cards, and personalized gifts designed to help people celebrate, connect, and express what matters most.

If you have a question about an order, customization, shipping, production, or our design process, you’ll likely find the answer below.

What does Say Less Gifts & Greetings offer?

We offer thoughtfully designed apparel, greeting cards, and gift-inspired products created for life’s meaningful moments.

Our collections include products inspired by birthdays, anniversaries, baby showers, thank-you moments, celebrations, holidays, remembrance, inspirational messages, and more. Our goal is to make gifting feel more personal, expressive, and memorable.

How are your products made?

Our products are made to order. After an order is placed, it is submitted to one of our trusted production and fulfillment partners, who is responsible for producing, packaging, and shipping the product directly to the customer.

Because products are created specifically for each order, production times, shipping services, and fulfillment locations may vary depending on the product and delivery destination.

This made-to-order process allows Say Less Gifts & Greetings to focus on creating meaningful designs and providing our customers with a growing selection of products without relying on pre-made inventory.

Who is responsible for producing and shipping my order?

Say Less Gifts & Greetings creates and offers the designs and products available through our store, while our third-party production and fulfillment partners handle the physical production, packaging, and shipment of orders.

Once your order enters production, the fulfillment provider is responsible for manufacturing the item according to the order specifications and preparing it for shipment.

We remain your point of contact for customer service. If you experience a problem with an order, contact us and we will review the issue and, when necessary, work with the appropriate fulfillment provider to help resolve it.

Do you offer custom designs?

Yes. We offer customization options on select products that allow customers to personalize their purchase.

Available customization options will be displayed on the applicable product page. Please review all names, dates, wording, spelling, colors, and other personalized information carefully before submitting your order.

Do you use AI to create designs?

Some of our designs may be created with the assistance of modern creative tools, including AI-assisted tools. Designs may then be reviewed, refined, edited, customized, and finalized before being offered for sale.

We believe in being transparent about our creative process while maintaining a strong focus on originality, quality, and thoughtful presentation.

Are your designs original?

We strive to create designs that are distinctive to the Say Less Gifts & Greetings brand and aligned with the purpose behind our products.

Each design is reviewed before publication, and we make reasonable efforts to avoid content that infringes upon the intellectual property rights of others.

If you have a question or concern regarding a specific design, please contact us.

What payment methods do you accept?

We accept major credit and debit cards and other payment methods made available through our secure checkout system.

The payment options available to you will be displayed during checkout.

How long does production and shipping take?

Because our products are made to order, please allow approximately 2–7 business days for production before your order ships.

Estimated shipping times after production are:

United States: Approximately 3–7 business days
International: Approximately 10–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Production and shipping times may vary depending on the product, fulfillment location, destination, holidays, peak seasons, weather conditions, carrier delays, or other circumstances outside of our control.

I haven’t received my tracking information. What should I do?

Tracking information is typically sent by email once your order has been produced and shipped.

Please check your inbox as well as your spam or junk folder, as shipping notifications can occasionally be filtered there.

If it has been more than 7 business days since you placed your order and you have not received tracking information, please contact us at info.saylessgiftsandgreetings@gmail.com and include your order number.

Can I change or cancel my order after it has been placed?

Because orders may be submitted for production shortly after purchase, there is only a limited opportunity to request changes or cancellations.

If you need to change or cancel an order, contact us as soon as possible at info.saylessgiftsandgreetings@gmail.com.

We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has entered production.

Please carefully review your order information before completing your purchase.

Do you accept returns or exchanges?

Because our products are made to order specifically for each customer, we generally do not accept returns or exchanges due to:

• Ordering the wrong size

• Selecting the wrong color

• Entering incorrect customization information

• Changing your mind after purchasing

• Personal preference regarding an otherwise correctly produced product

We strongly encourage customers to review product descriptions, sizing information, customization details, and shipping information before placing an order.

This policy does not prevent us from assisting you if your item arrives damaged, defective, misprinted, or incorrect.

What if my item arrives damaged, defective, misprinted, or incorrect?

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us as soon as possible at info.saylessgiftsandgreetings@gmail.com.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the problem

• Photographs of the packaging when applicable

We will review the information you provide and, when necessary, work with the fulfillment provider responsible for producing your order to determine an appropriate resolution.

Depending on the circumstances, an eligible resolution may include a replacement, reprint, refund, or another appropriate solution.

Who is responsible if there is a production error?

Our third-party production and fulfillment partners are responsible for physically producing products according to the order specifications provided to them.

If a verified manufacturing, printing, or fulfillment error occurs, Say Less Gifts & Greetings will work with the responsible fulfillment provider on your behalf to seek an appropriate resolution.

Customers should contact Say Less Gifts & Greetings directly rather than attempting to contact our production partners regarding an order placed through our store.

Do you offer refunds?

Refunds may be issued when appropriate for qualifying order problems, such as verified damage, defects, misprints, incorrect items, or other confirmed fulfillment errors.

Refund eligibility is determined based on the circumstances of the order and the information provided during our review.

A refund is not automatically guaranteed simply because a customer requests one.

What happens if my package is delayed?

Once an order has been transferred to a shipping carrier, delivery times may be affected by circumstances outside the direct control of Say Less Gifts & Greetings, including carrier delays, severe weather, transportation disruptions, holidays, or unusually high shipping volumes.

If your tracking information shows an unusual delay, please contact us and we will help review the available shipment information.

What happens if I enter the wrong shipping address?

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an incorrect address, contact us immediately. We may be able to request a correction if the order has not yet entered production or shipment processing, but address changes cannot be guaranteed.

If an order has already shipped, additional charges or a replacement order may be necessary depending on the circumstances.

Do you ship internationally?

International shipping may be available depending on the product and destination.

If international delivery is available for your order, the applicable shipping options will appear during checkout.

International customers may also be responsible for customs duties, taxes, import fees, or other charges imposed by their country or local authorities.

Can I place an order as a gift?

Absolutely.

Say Less Gifts & Greetings was created around the idea of helping people celebrate, encourage, support, appreciate, remember, and connect with others through meaningful products.

Whether you’re shopping for a birthday, anniversary, baby shower, special occasion, remembrance, thank-you gift, or simply a just-because gift, we hope you find something that says exactly what you want it to say.

How can I contact Say Less Gifts & Greetings?

If you have questions regarding an order, product, customization, shipping issue, or anything else related to your purchase, please contact us at:

info.saylessgiftsandgreetings@gmail.com

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.

Thank you for choosing Say Less Gifts & Greetings. We appreciate your support and look forward to helping you celebrate life’s meaningful moments.